Compliance
Fraud Prevention
Simple steps to protect yourself, and how to report anything that looks suspicious.
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HME staff will never ask you for your online banking password, full card number or one-time password (OTP) over the phone, WhatsApp or email.
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Always verify branch staff identification before handing over cash or documents at the counter.
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Be cautious of unsolicited calls or messages offering unusually favourable exchange or money transfer rates.
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Double-check beneficiary details before confirming any money transfer — transfers cannot be reversed once processed.
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Only use official HME contact channels listed on our Communication Channels page to verify any offer or request.
Suspect fraud involving HME’s name? Call +604 421 3811 or submit a fraud report immediately.